Information Centre

Operating Your System

Alarm systems are easier to operate than many of your everyday appliances. To help you use your alarm system effectively, we have listed a few important tips about its operation.

  • When communicating with your Servicing Dealer or the Counterforce Monitoring Station always identify yourself with your name, system number and password.
  • Keep​ your System Number, account number and applicable Password confidential.
  • When you need information about the operation of your system, call your Servicing Dealer.
  • If you are planning renovations that may interfere with or change your protection requirements, call your Servicing Dealer.
  • If you are uncertain whether or not your alarm system is functioning properly, call the Counterforce Monitoring Station and test your system.
  • To change your Call List, use our confidential, Call List Update Form or call the Counterforce Monitoring Station and ask for a Customer Service Representative.
  • If you make any changes to your phone system i.e., add new features, test your alarm system to ensure it will still communicate properly.

Cancel Code

A Cancel Code allows you to disarm your Alarm System with a confidential code immediately after accidentally setting off a false alarm. Because disarming requires a confidential code, the receipt at the monitoring station of a Cancel Code tells the station that an authorized person is at the premises, the alarm is false, and no further action is required. The Cancel Code is a tool used by Counterforce to reduce false alarms. It saves the customer or subscriber the embarrassment of receiving a phone call from the Monitoring Station, and will also prevent the possibility of a dispatch of Emergency Services vehicles.

Not all alarm systems are programmed with a Cancel Code. For more information on Cancel Codes, call your servicing dealer. 

Need a New User Manual for Your Alarm System?

Please click HERE to download a copy of your alarm system's User Manual. You may also call your local servicing Dealer for a copy as well.

Contact Us

2740 Matheson Boulevard East, #2A
Mississauga, ON L4W 4X3
(800) 591-7374

We welcome your questions and
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