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Customer Care

Customer Care​​​

One way you can contribute to securing your home or business and reducing false dispatches is by keeping your call list up-to-date. New users must be given proper instructions on how to use the system and all names and passwords must be communicated to Counterforce.

If there is a change in your call list, please let us know as soon as possible by contacting Counterforce Customer Care. This will ensure that we contact the appropriate individual if/when required.


​Moving

The key to a successful and relatively stress-free move is to be prepared. Along with cancelling or disconnecting services at your present home, you have to arrange for new services at your new destination.

One way Counterforce can alleviate some of this stress is by assisting you with your security system. Counterforce has a very strong dealer network right across North America. Whether you are moving within your local area or somewhere in Canada​, we can assist you with your security requirements at your new location.


Vacation Notification

If you are planning a vacation, it would be beneficial, for emergency purposes, to advise the monitoring station of the dates you will be away. Also, please ensure that any people who have access to your home in your absence are on your Call List and have passwords and disarming codes. If you are planning a trip, please let us know by contacting us at Customer Care.


Service Required

One of the benefits of Counterforce and our national network of independent alarm dealers is that service is provided by a dealer familiar with your security system. This means that the person servicing your system is a local member of your community and therefore available immediately; he or she is already familiar with the type of equipment in your home or business and they know the layout of your system.

If you require service, please contact your installing dealer.

If you are unfamiliar with the contact information for your servicing dealer, contact Counterforce Customer Care. Have your name and account number ready and we will be happy to assist you.


Interested In A Security System For Your Home or Business?

If you would like a Counterforce Alarm Professional from your local community to visit your home or business and provide you with a quote, please send us an email to the address listed below. We will have someone contact you as soon as possible. If you prefer to contact us by telephone, please contact Counterforce.​​​​

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